Print and complete a Mortgage Servicing Request Form (PDF) providing ALL requested information. The Homeowner Mortgage Servicing Unit is open and available to process your requests during regular business hours.Processing times is currently 8 weeks. How can I request a payoff statement? Contact your servicing bank (where you make your monthly mortgage payments) and request a payoff statement. Filling out this form is straightforward. Title Insurance real estate forms archive containing over 300 forms in MS Word and Adobe acrobat format. Truist Mortgage forms and documents. File a credit dispute, set up recurring mortgage payments, add authorized users and more with these downloadable files. Arrange for payoff of loans.