A payoff request can be created and mailed for free. How long does it take to obtain a payoff?4. Why do I need a Payoff Letter? The Office of the City Register records and maintains New York City real property and certain personal property transfer records, such as mortgage documents. Find loan professionals at CrossCountry Mortgage Branch 5628 in Bronx, NY. Records Search Department Office Phone: (718) 618-3377 Location: 851 Grand Concourse, Rm. 118, Bronx, NY 10451 ALL SEARCH REQUESTS MUST BE IN WRITING. Looking for the best mortgage lender? USMortgage is the one stop solutions to get the quick loan for your home. A payoff letter shows the remaining balance on your mortgage, including fees, interest, etc. Learn more about what a payoff quote is and how to request one.