How can I request a payoff statement? Contact your servicing bank (where you make your monthly mortgage payments) and request a payoff statement.Click on Payments and then click on Request Payoff. Submit your forms as follows: 1) Inquries and questions can be sent via email to the Plan. Prepare an Application to the Commissioner of Finance for a Certificate of Deposit. All outstanding loan. ACH Written Statement of Unauthorized Debit Complete this form if you are disputing an ACH transaction (external withdrawal). You may file this application only if you have separated from your TRS-eligible position and you elect to withdraw. Log in to your OneMainFinancial. Com account and click "Request a Payoff.