In order to process your homeowner mortgage servicing request, you must submit the following: Mortgage Servicing Request Form, Mortgage Servicing Fee. The Homeowner Mortgage Servicing Unit is open and available to process your requests during regular business hours.Processing times is currently 8 weeks. A payoff request can be created and mailed for free. How long does it take to obtain a payoff? Complete 1 Form for each Mortgage. Records Search Department Office Phone: (718) 618-3377 Location: 851 Grand Concourse, Rm. 118, Bronx, NY 10451 ALL SEARCH REQUESTS MUST BE IN WRITING. Find loan professionals at CrossCountry Mortgage Branch 5628 in Bronx, NY. A payoff letter shows the remaining balance on your mortgage, including fees, interest, etc. Learn more about what a payoff quote is and how to request one.