Depending on your lender, you may have to sign in to an online account, call a helpline, or send a formal letter to start the request process. The bank is required to prepare and record in the public records where the property is located a "satisfaction of mortgage."The mortgage payoff statement is a document that provides a comprehensive breakdown of the remaining balance on a mortgage. Yes, you can pay off the PACE assessment in full through a prepayment to your. PACE Provider (the private agency that provides the financing for the project). You can request a payoff statement online 24 hours a day, seven days a week. To request a statement from Freedom Mortgage, log in to your account or mobile app. A mortgage payoff letter can come in two forms. One form tells borrowers the remaining principal amount and interest they have to pay to close out the loan. This program provides down payment and closing cost assistance to first-time, income-qualified homebuyers so they can purchase a primary residence.