1. Requesting a Payoff Demand. A 10 day payoff is crucial to getting your old loans paid off during a refinance.Learn how it works from start to finish. Do you need a loan payoff request form? You can request a payoff statement online 24 hours a day, seven days a week. To request a statement from Freedom Mortgage, log in to your account or mobile app. Any overage payments will be refunded at a later date. When you take out an auto loan, your lender will be listed as a lienholder on the title. How do I order a payoff? A trustee, a third party charged with holding the entrusted property until a loan or debt is paid for in full.