Sign in to your online account and click on your loan number to go to your dashboard. Click on Mortgage Assistance, and select the Available Documents tab.Call 888-673-5521 today! Need help or have questions about mortgage options? Exceptional home lending options and service make Newrez the home of your perfect loan. Apply to refinance or buy a home online today. Hours: am - pm ET. Phone: 1-877-700-4622. Newrez also partners with PHH Mortgage Services for loan servicing. Learn what a mortgage payoff statement is, how to request one, and and what to do if your mortgage servicer fails to send it. In your Dashboard, you can view your payment breakdown and account balances, schedule a payment, chat with us, go paperless, request a payoff, and more.