This page allows users to request an electronic payoff quote for iSeries and MSP mortgage products. You can also request a payoff statement.Log in to Online Banking or use the mobile app. There is no charge to have a payoff statement mailed to you or an authorized third party. Bank of America customer service information is designed to make your banking experience easy and efficient. The FDIC may be able to assist you in obtaining a lien release if the request is for a customer of a failed bank that was placed into FDIC receivership. You'll need to request a 10day payoff letter from your current loan servicer, which you may be able to do online. Get answers to your questions about Bank of America's products and services. Learn about your account, your routing number and more in our help center. First Bank is a full-service, family-owned bank in MO, IL and CA with business, family business, and personal banking services.