Company Name, First Name, Last Name, Email Address and Phone Number are all required fields. You'll need to request a 10day payoff letter from your current loan servicer, which you may be able to do online.Do not include a credit report as proof of payoff. Requests are processed in the order they are received. May I make my payment with a credit card? Late payments show up on your credit report and may affect your ability to get credit in the future. You'll need to request a payoff quote to find out the remaining balance on your mortgage loan. Payoff Demand Statement requests can be sent by. You can also request a payoff statement. Log in to Online Banking or use the mobile app.