To get a payoff letter, ask your mortgage lender for an official payoff statement and let them know what the projected closing date is. I (we), the owners of the above mentioned property, authorize you to release all mortgage and payoff information to Chicago Title.When you call the lender to request a payoff letter, you must also ask the lender to close the account. Pay your mortgage from your PNC or non-PNC Checking or Savings account using the Make a Payment feature within Online Banking. Put the property address and loan number on the payoff check or cover letter. Deliver the Payoff Letter – The payoff letter must clearly provide that the equity line is to be frozen and the deed of trust canceled of record. This document provides a sample payoff request letter that can be used as a guide. A payoff letter shows the remaining balance on your mortgage, including fees, interest, etc. Learn more about what a payoff quote is and how to request one.