To get a payoff letter, ask your mortgage lender for an official payoff statement and let them know what the projected closing date is. A payoff letter shows the remaining balance on your mortgage, including fees, interest, etc.Learn more about what a payoff quote is and how to request one. You must request a mortgage payoff letter from your lender. A letter of request must be submitted stating that you would like to have your monthly payment re-amortized. Payoff Demand Statement requests can be sent by. Sounds like your mortgage may have been in the process of foreclosure while you were trying to refinance? Contact Freedom Mortgage's Customer Service department when you have questions about your loan status, escrow accounts, payoff requests, and more. How do I get a payoff for one of my Fifth Third loans? This document serves to provide authorization to your mortgage lender(s) to release your mortgage payoff to.