You must request a mortgage payoff letter from your lender. This document serves to provide authorization to your mortgage lender(s) to release your mortgage payoff to.Use the form from your billing statement to make your monthly mortgage payments to PNC Mortgage and write your loan number on your check. To get a payoff letter, ask your mortgage lender for an official payoff statement and let them know what the projected closing date is. You can request a payoff statement online 24 hours a day, seven days a week. To request a statement from Freedom Mortgage, log in to your account or mobile app. A payoff letter shows the remaining balance on your mortgage, including fees, interest, etc. Learn more about what a payoff quote is and how to request one. PAYOFF AMOUNT: You have the right to obtain a written statement of the amount necessary to pay off your loan. Welcome to Fay Servicing, your trusted Financial Services Company.