​​ Use the form on your billing statement to make your monthly mortgage payments to PNC Mortgage. This document serves to provide authorization to your mortgage lender(s) to release your mortgage payoff to.You must request a mortgage payoff letter from your lender. Payoff Instructions and Our Bank Routing Number. How to Request a Payoff Statement. It lays out each fee and dollar still due before you completely pay off your mortgage. Here's how it works. Simply click the "Set up a Payment Installment Plan with IDOR" link. Convenient Online Account Access. For current Fay Servicing customers, you can do a lot more than pay your mortgage online.