I (we), the owners of the above mentioned property, authorize you to release all mortgage and payoff information to Chicago Title. What you need to know.You must provide the account number, the date you want the payoff letter good through, and the property address. Deliver the Payoff Letter – The payoff letter must clearly provide that the equity line is to be frozen and the deed of trust canceled of record. To get a payoff letter, ask your mortgage lender for an official payoff statement and let them know what the projected closing date is. If the seller is our client, we request a payoff demand letter so that we know how much the seller will pay from the proceeds of the sale. Alternatively, your lender may have a form you must fill out. Learn more about requesting a payoff statement.