Getting the payoff quote is simple. You can contact your lender via telephone, visit them in person, or go online and request a payoff amount.What is a Payoff Agreement? A payoff agreement is an informal contract in which a creditor agrees to accept the balance of a debt owed as full payment. The first step is to get in touch with your lender or loan servicer. You can find their contact information on your monthly statements. You can request a payoff statement online 24 hours a day, seven days a week. To request a statement from Freedom Mortgage, log in to your account or mobile app. To get a payoff letter, ask your mortgage lender for an official payoff statement and let them know what the projected closing date is. Illinois Department of Insurance 115 S. LaSalle Street, 13th Floor Chicago, IL 60603