To obtain a Payoff Letter or a Lien Release please fax your request to 312.747. How do I get a payoff for one of my Fifth Third loans?Deliver the Payoff Letter – The payoff letter must clearly provide that the equity line is to be frozen and the deed of trust canceled of record. The first step is to get in touch with your lender or loan servicer. You can find their contact information on your monthly statements. May I make my payment with a credit card? You can request a payoff statement online 24 hours a day, seven days a week. To request a statement from Freedom Mortgage, log in to your account or mobile app. This is an automated line and members can request a payoff 24 hours a day. Payoffs are typically made available within 2 hours or less.