To get a payoff letter, ask your mortgage lender for an official payoff statement and let them know what the projected closing date is. I (we), the owners of the above mentioned property, authorize you to release all mortgage and payoff information to Chicago Title.A payoff letter shows the remaining balance on your mortgage, including fees, interest, etc. Learn more about what a payoff quote is and how to request one. When you call the lender to request a payoff letter, you must also ask the lender to close the account. How do I receive a mortgage payoff letter? You must request a mortgage payoff letter from your lender. ​​ Use the form on your billing statement to make your monthly mortgage payments to PNC Mortgage. A mortgage payoff letter can come in two forms. One form tells borrowers the remaining principal amount and interest they have to pay to close out the loan.