I (we), the owners of the above mentioned property, authorize you to release all mortgage and payoff information to Chicago Title. This document provides a sample payoff request letter that can be used as a guide.Mortgage lenders ask for a letter of explanation to better understand your finances when determining whether to approve you for a loan. Your final mortgage statement can easily prove that you paid off your loan. To get a payoff letter, ask your mortgage lender for an official payoff statement and let them know what the projected closing date is. Prepare the documents to be included in the custody file folder. Chicago Title Insurance Company and Montana Abstract and Title Company. This form can be faxed to 1-856-917-2700 or mailed to: PHH Mortgage PO Box 24736. Mortgage Payoff Pitfalls. Mortgage payoff letters create many uncertainties for title company escrow officers.