Mortgage lenders ask for a letter of explanation to better understand your finances when determining whether to approve you for a loan. To get a payoff letter, ask your mortgage lender for an official payoff statement and let them know what the projected closing date is.You must request a mortgage payoff letter from your lender. Creating a payoff letter is essential to any loan or mortgage repayment process. Our free templates and this guide can help you get started. The PNC Mortgage Bi-Weekly Automated Payment Program helps you pay off your mortgage loan faster and reduce interest payments. Request your free payoff quote in one of two convenient ways. You'll choose your good-through date up to 30 days. Borrow from a credit union, use a lowinterest credit card, or seek assistance from local charities. If your account is escrowed for property taxes, your monthly mortgage payment will include funds to pay the taxes.