This document provides a sample payoff request letter that can be used as a guide. This document serves to provide authorization to your mortgage lender(s) to release your mortgage payoff to.This Payoff Transmittal Letter serves as a formal request to close your loan account. A letter of explanation helps fill in that picture, offering lenders a deeper understanding of your ability to repay a mortgage. A payoff letter (also referred to as a "payoff statement") is a document that provides detailed instructions on how to pay off a loan. You must request a mortgage payoff letter from your lender. This form can be faxed to 1-856-917-2700 or mailed to: PHH Mortgage PO Box 24736. The Company will provide a sample of the policy form upon request.