Provide a clear explanation: Your letter should acknowledge and indicate why something happened. You must provide the account number, the date you want the payoff letter good through, and the property address.To get a payoff letter, ask your mortgage lender for an official payoff statement and let them know what the projected closing date is. Your mortgage statement contains important information about your loan balance and monthly payments. See what's included in this guide. A payoff statement (for mortgages being refinanced),. â–« the latest mortgage account statement from the borrower, and. Questions like yours are frequently asked. Your letter gives me an opportunity to clarify the simple mortgage payoff procedure. Pay off the original fine amount for tickets issued in the last 3 years and all eligible older debt will be waived.