Choose your lender and complete their Private Loan application process. Paying Off a Credit Card.Although Americans have reduced their personal debt levels in recent years, some credit card balances remain high. The first step is to get in touch with your lender or loan servicer. You can find their contact information on your monthly statements. I asked them to send us a letter to show that it's been paid off. The rep said they "don't do that" and the'll report it to the agencies in 30-90 days. A Discover personal loan cannot be used to directly pay off a Discover credit card. If I consolidate my debt, can you pay my creditors directly? Creating a payoff letter is essential to any loan or mortgage repayment process.