Creating a payoff letter is essential to any loan or mortgage repayment process. Our free templates and this guide can help you get started.I asked them to send us a letter to show that it's been paid off. The rep said they "don't do that" and the'll report it to the agencies in 30-90 days. A mortgage lender might ask you to write a letter of explanation to better understand your finances when deciding whether to approve you for a loan. A Letter of Explanation (LOE), adds more detail about your financial situation. Find out how to write an LOE and when you might need one. The primary mission of Publix Employees Federal Credit Union is delivering the best value for lifelong relationships one member at a time. What Is the Best Credit Card for You? If you have the funds to pay off an installment loan early, request a payoff letter from your lender.