1) Call the mortgage department and request an official principal payoff letter. Depending on your lender, you may have to sign in to an online account, call a helpline, or send a formal letter to start the request process.The mortgage payoff statement is a document that provides a comprehensive breakdown of the remaining balance on a mortgage. Search Official Records for liens. To find a payoff amount, please contact the creditor or Liening party for the correct amount. To get a payoff letter, ask your mortgage lender for an official payoff statement and let them know what the projected closing date is. Teresa Clark is a dedicated Branch Manager with over 26 years of experience in the mortgage industry. Clark St., Room 112, Chicago, IL 60602. Contact your credit card company to verify the successful transfer of funds. The GAR is responsible for the submission of a Section 404 (42 USC 5170c) grant application to.