How can I request a payoff statement? Contact your servicing bank (where you make your monthly mortgage payments) and request a payoff statement.Print and complete a Mortgage Servicing Request Form (PDF) providing ALL requested information. 1) Call the mortgage department and request an official principal payoff letter. It lays out each fee and dollar still due before you completely pay off your mortgage. Here's how it works. The mortgage payoff statement is a document that provides a comprehensive breakdown of the remaining balance on a mortgage. Mark Clark is a New American Funding mortgage professional who is focused on customer service and offer competitive pricing on home loans. After you've applied, I'll call you to discuss the details of your loan, or you may choose to set up an appointment with me using my online form. Filling out this form is straightforward.