Creating a payoff letter is essential to any loan or mortgage repayment process. Our free templates and this guide can help you get started.I asked them to send us a letter to show that it's been paid off. The rep said they "don't do that" and the'll report it to the agencies in 30-90 days. I do not plan to use the account, therefore, I would like the credit line to be closed out. Branch Locations, Directions and Hours. They do not have a choice whether or not to update it. Payoff letter requests are processed on a first-come, first served basis. For terminations, the Union may request information up to two (2) working. Responsible for Managing multiple credit cards, gathering documentation, expensing, and allocation each month.