Take your statement and explain you want to payoff the loan. Branch Locations, directions and hours.In the Transactions tab, click Transfer Money. 1. Select the accounts to transfer funds between using the "To" and "From" drop-downs. To facilitate the property's closing, Clark communicated with Bank of America to request a loan modification and payoff letters. 1) Call the mortgage department and request an official principal payoff letter. Have a question about your account or looking for your Routing Number? Count on Columbia to answer all questions and concerns you may have. Leverage Columbia Bank's Mobile App to Bank on the Go. You can check balances, pay bills, deposit checks and so much more. Payoff letter requests are processed on a first-come, first served basis.