This page allows users to request an electronic payoff quote for iSeries and MSP mortgage products. You can also request a payoff statement.Log in to Online Banking or use the mobile app. Asking for a payoff statement is sometimes called a payoff request. Making this request doesn't mean that you have to pay the loan back early. A payoff letter is a document that provides detailed instructions on how to pay off a loan. Basically BofA screwed up and they are offering to pay me extra money. Go to your list of accounts and click on the appropriate credit card account. Click on the "Pay" button. Bank of America financial center is located at 1050 Raritan Rd Clark, NJ 07066.