1) Call the mortgage department and request an official principal payoff letter. How can I request a payoff statement?Contact your servicing bank (where you make your monthly mortgage payments) and request a payoff statement. The first step is to get in touch with your lender or loan servicer. You can find their contact information on your monthly statements. Complete the Payoff Statement Request Form. The statement will be delivered via email to the email address provided on the form. If you would like a certified copy of this license, please click the "Order Certified Copy" button. Payoff and short‑pay statements; request and content. (a). Why do we need to request an updated mortgage payoff statement when the closing is delayed?