A payoff request can be created and mailed for free. How long does it take to obtain a payoff?1) Call the mortgage department and request an official principal payoff letter. A mortgage payoff letter can come in two forms. One form tells borrowers the remaining principal amount and interest they have to pay to close out the loan. Mortgage Servicing Request Form: Print and complete a Mortgage Servicing Request Form (PDF) providing ALL requested information. Please use the form below if you are requesting a pay-off for a residential property only if your property has a lien recorded for sewer service charges. Depending on your lender, you may have to sign in to an online account, call a helpline, or send a formal letter to start the request process. A borrower's request for a payoff letter on a commercial loan, while usually uneventful and noncontroversial, presents a number of risks to the lender. Search Official Records for liens.