1) Call the mortgage department and request an official principal payoff letter. In order to process your homeowner mortgage servicing request, you must submit the following: Mortgage Servicing Request Form, Mortgage Servicing Fee.Search Official Records for liens. To find a payoff amount, please contact the creditor or Liening party for the correct amount. 4. Why do I need a Payoff Letter? The Mortgage Lender will list out separately gift letters if gift has not already been verified in checking account. Map out a repayment plan. The same is recommended if you have entered into a "reverse-mortgage" agreement. What if my property is in a Trust?