Bank of America customer service information is designed to make your banking experience easy and efficient. After going through the car selling process, we discovered that I need a notarized lien satisfied letter in order to sell the car in CA.The FDIC may be able to assist you in obtaining a lien release if the request is for a customer of a failed bank that was placed into FDIC receivership. Add or Remove a Lien on a Vehicle. To add or remove a lien on your vehicle title, visit your local county tax office. We have a sales contract on the house and in the course of the Title Search, the lien from June 2009 is coming up as unreleased. Use this sample complaint letter as a guide to help you explain the problem and how you want the bank to fix it. To set up direct deposit (ACH) to your account at Fifth Third Bank, you can fill out a Direct Deposit Authorization form here. I feel like I'm in a Kafka-esque nightmare at the moment. Customer support questions received at this inbox will not be addressed.