The Free Application for Federal Student Aid, or FAFSA, is the first step in the financial aid process. To locate loan payoff information in your online account, you will need to login then click on "Loan Details" in the navigation.Once your auto loan is paid in full, it's important to understand the next steps to take. Review this checklist to ensure a smooth transition. Am I fundamentally misunderstanding how auto loans work? Why would the payoff balance be MORE than the account balance? The Director of Housing approves your form. 1) Call the mortgage department and request an official principal payoff letter. With Wells Fargo Online, you'll need to complete a one-time enrollment process. You'll need your Social Security number and date of birth to get started.