To get your payoff information in your online account, log in and select Loan Details in the sidebar navigation. If you want to pay off specific loans, select "Specify for Each Loan" and fill in the Current Balance amount for each loan you want to pay off.It is the student's responsibility to submit all required documentation and follow up with the financial aid office to make sure nothing is missing or needed. The first step is to get in touch with your lender or loan servicer. You can find their contact information on your monthly statements. Student Financial Responsibility Agreement. The Free Application for Federal Student Aid, or FAFSA, is the first step in the financial aid process. You'll need to request a 10day payoff letter from your current loan servicer, which you may be able to do online.