"Payoff amount" is generally higher than the remaining balance on the home. It's time to make your money work for you!A mortgage payoff letter can come in two forms. One form tells borrowers the remaining principal amount and interest they have to pay to close out the loan. The mortgage payoff statement is a document that provides a comprehensive breakdown of the remaining balance on a mortgage. Chris Collins is a New American Funding mortgage professional who is focused on customer service and offer competitive pricing on home loans. Payoff letters aren't the only way to learn about your current loan balance. You can also talk to your lender and request a verbal payoff quote. To answer your question, the owner of the property can. Also, any duly authorized representative of the property owner can.