A payoff letter provides instructions on how to pay off a loan with a lump sum before the loan term ends. Learn how payoff letters work.A mortgage payoff letter can come in two forms. One form tells borrowers the remaining principal amount and interest they have to pay to close out the loan. A payoff letter gives you the most accurate and uptodate payment information. Under the Loan Information section, you will find a payoff request option that will take you to our payoff request form. "Payoff amount" is generally higher than the remaining balance on the home. This service allows clients to conveniently secure accurate and up-to-date payoff information regarding the outstanding balance on their mortgage loans. The first step in paying off the remainder of your loan early and getting a mortgage lien released is requesting a payoff letter from your lender. This is an example of a payoff letter used in a syndicated loan transaction.