A mortgage payoff letter can come in two forms. One form tells borrowers the remaining principal amount and interest they have to pay to close out the loan.A payoff request can be created and mailed for free. How long does it take to obtain a payoff? To answer your question, the owner of the property can. Also, any duly authorized representative of the property owner can. Depending on your lender, you may have to sign in to an online account, call a helpline, or send a formal letter to start the request process. To get a payoff letter, ask your mortgage lender for an official payoff statement and let them know what the projected closing date is. The mortgage payoff statement is a document that provides a comprehensive breakdown of the remaining balance on a mortgage. When your mortgage is paid in full, your lender should return the mortgage promissory note you signed when you first took out the loan.