Under the Loan Information section, you will find a payoff request option that will take you to our payoff request form. Download third-party Authorization form here.Note: By requesting a Payoff Statement you may incur a fee. A mortgage payoff letter can come in two forms. One form tells borrowers the remaining principal amount and interest they have to pay to close out the loan. Depending on your lender, you may have to sign in to an online account, call a helpline, or send a formal letter to start the request process. To answer your question, the owner of the property can. Also, any duly authorized representative of the property owner can. To get a payoff letter, ask your mortgage lender for an official payoff statement and let them know what the projected closing date is. Request a payoff quote if your final mortgage payment is coming up, you are paying off your loan early, you are considering a refinance, or buying a new home.