PAYOFF AMOUNT: You have the right to obtain a written statement of the amount necessary to pay off your loan. How can I request a payoff statement?Contact your servicing bank (where you make your monthly mortgage payments) and request a payoff statement. Select "Cook County Attorney Code" in the drop down, click "Add Case Cross Reference Number" and then click "Save changes. A payoff request can be created and mailed for free. How long does it take to obtain a payoff? If you have questions for our team, please click on the link below and fill out the contact form or please contact the ILHAF call center at (866) 454-3571. The Mouas aver Albert Miller had them sign an uncompleted mortgage application form and told them he would complete the application form later. A loan servicer is the entity that handles all billing and accepts loan payments.