Under the Loan Information section, you will find a payoff request option that will take you to our payoff request form. Depending on your lender, you may have to sign in to an online account, call a helpline, or send a formal letter to start the request process.Check out the payoff instructions on the Payoff Statement. The mortgage payoff statement is a document that provides a comprehensive breakdown of the remaining balance on a mortgage. First you need to know what the payoff figure is. Use a free Mortgage Payoff Statement Request Form to gather information from the holder of a mortgage to create an official payoff statement. Download third-party Authorization form here. Note: By requesting a Payoff Statement you may incur a fee. The mortgage payoff calculator helps you find out. Or do you want to learn more about mortgage payoff fraud and how you can stay safe?