Under the Loan Information section, you will find a payoff request option that will take you to our payoff request form. Creating a payoff letter is essential to any loan or mortgage repayment process.Our free templates and this guide can help you get started. Download third-party Authorization form here. Note: By requesting a Payoff Statement you may incur a fee. To answer your question, the owner of the property can. Also, any duly authorized representative of the property owner can. A payoff statement should include the name and address of the lender preparing the statement and be addressed to the lender that requested the payoff. If you're worried about how to get out of debt, here are some things to know — and how to find legitimate help. So long as you pay the payoff within the time frame of the payoff you should not owe additional money.