Under the Loan Information section, you will find a payoff request option that will take you to our payoff request form. Do not include a credit report as proof of payoff.Requests are processed in the order they are received. The first step is to get in touch with your lender or loan servicer. You can find their contact information on your monthly statements. How do I obtain a Payoff Letter or a Lien Release? To obtain a Payoff Letter or a Lien Release please fax your request to 312.747. If you're worried about how to get out of debt, here are some things to know — and how to find legitimate help. Requesting a payoff statement is commonly the first step in paying off a loan. Different types of lenders will have varying formats for payoff statements.