Under the Loan Information section, you will find a payoff request option that will take you to our payoff request form. A mortgage payoff letter can come in two forms.One form tells borrowers the remaining principal amount and interest they have to pay to close out the loan. Please include a per diem amount in the statement. Please email this information to as soon as possible. Creating a payoff letter is essential to any loan or mortgage repayment process. Our free templates and this guide can help you get started. Getting tax forms and publications. Mobile-friendly forms. Defendant also provided a written account or payoff statement that informed the borrower the amount owed on the mortgage loan account.