A mortgage payoff letter can come in two forms. One form tells borrowers the remaining principal amount and interest they have to pay to close out the loan.A payoff letter provides instructions on how to pay off a loan with a lump sum before the loan term ends. Learn how payoff letters work. Use a free Mortgage Payoff Statement Request Form to gather information from the holder of a mortgage to create an official payoff statement. Creating a payoff letter is essential to any loan or mortgage repayment process. Our free templates and this guide can help you get started. All third-party payoff requests require prior authorization. Using the adjacent form you can select from two options. Create a Loan Payoff Letter online and download it as a PDF or Word document.