You can request a payoff statement online 24 hours a day, seven days a week. To request a statement from Freedom Mortgage, log in to your account or mobile app.A payoff letter provides instructions on how to pay off a loan with a lump sum before the loan term ends. Learn how payoff letters work. Information to help you select and pay off college loans, and tips for spotting and avoiding student loan scams. After this date, please request a new payoff letter.