This completed form and the Request for Lien Payoff Information should be faxed to the Reso staff at. 614.644.7106. If your taxes were sold at a tax lien certificate sale, please contact FIG to work out payment arrangements.You can request a payoff statement online 24 hours a day, seven days a week. To request a statement from Freedom Mortgage, log in to your account or mobile app. Grantor's name. Phone. 2. Grantee's name. Phone. All of our Cuyahoga County Release and Satisfaction of Mortgage forms are PDFs. You will need to have or get Adobe Reader to use our forms. A mortgage payoff letter can come in two forms. One form tells borrowers the remaining principal amount and interest they have to pay to close out the loan.