This completed form and the Request for Lien Payoff Information should be faxed to the Reso staff at. 614.644.7106. Our Community Outreach team conducts trainings, and delivers information about payment plans and other services directly to taxpayers.If you are delinquent on your property taxes, please call the Treasury office at 216-443-7400 to talk to a tax services representative. It lays out each fee and dollar still due before you completely pay off your mortgage. Here's how it works. Filling out this form is straightforward. The Document Center provides easy access to public documents. Depending on your lender, you may have to sign in to an online account, call a helpline, or send a formal letter to start the request process. This is an example of a payoff letter used in a syndicated loan transaction. When you want to pay off your mortgage, you'll need to request a redemption statement.