Depending on your lender, you may have to sign in to an online account, call a helpline, or send a formal letter to start the request process. The mortgage payoff statement is a document that provides a comprehensive breakdown of the remaining balance on a mortgage."Payoff amount" is generally higher than the remaining balance on the home. How do I make a mortgage payment? To make a mortgage payment, please see your most recent statement from your mortgage servicer for payment instructions. You can request a payoff statement online 24 hours a day, seven days a week. To request a statement from Freedom Mortgage, log in to your account or mobile app. Payoffs. Please call US Bank at (800) 365-7772 to request payoff information; you may also fax a request to (800) 200-8772. Verify that vendor orders are complete, invoices are received and in the applicant's E-file. Our Client is a large bank headquartered in Cleveland, Ohio, Our Client is one of the largest banks in the United States.