If you are delinquent on your property taxes, please call the Treasury office at 216-443-7400 to talk to a tax services representative. If your taxes were sold at a tax lien certificate sale, please contact FIG to work out payment arrangements.Complete the Payoff Statement Request Form. The statement will be delivered via email to the email address provided on the form. Requesting a payoff statement is commonly the first step in paying off a loan. Different types of lenders will have varying formats for payoff statements.