Simply print out the Prestige Skip-A-Payment request form below and return it to us at least 10 days before your payment is due. You can view and download many of your mortgage-related documents through our homeowner website.A mortgage payoff letter can come in two forms. One form tells borrowers the remaining principal amount and interest they have to pay to close out the loan. Also, read about what you may need for mortgage assistance. Online: We accept payments online free of charge. Sign into your account in the 'My Account' portal and complete the 'Auto Payment Setup' under the 'Payment Options' menu. Online Loan Portal What is CARE? CARE is our online loan portal offered to our borrowers to self-serve, view, and manage their account at their own time. For first-time or experienced homebuyers looking for flexibility.